Europeans are used to having their wallets abused by, well, just about everyone and I had a whinge a short while ago about a US-only price cut. Well, I’m surprised and delighted to report that to kick on the Leipzig-based Game Developers Convention, Microsoft have announced a price-cut on all their Xbox 360′s in Europe aswell. No [...]
All posts in category Customer Service
Microsoft in Euro price cut shock
Posted by Mister Slimm on August 20, 2007
http://misterslimm.wordpress.com/2007/08/20/microsoft-in-euro-price-cut-shock/
Creative X-Fi (Xfi) Digital Out Fix
“Fix Digital Out for Creative X-Fi (place in Startup folder).exe” download link I’ve posted about Creative’s little, shall we say, quirk whereby the digital output on the Creative X-Fi Digital I/O module never works when Windows starts even though the little check box is, indeed, checked. Well, I just stumbled upon this little exe (3.5k!) that [...]
Posted by Mister Slimm on July 13, 2007
http://misterslimm.wordpress.com/2007/07/13/x-fi-digital-out-fix-not-creative/
I’m Impressed… with Microsoft’s Xbox 360 warranty update
It’s always a delight to comment on good news. July 5, 2007 saw Microsoft update their extended warranty package for the Xbox 360. Red Ring of Death The Xbox 360 is generally a successful games console with a class-leading online presence and an unmatched seventh-generation games library. The only significant fly in the ointment has [...]
Posted by Mister Slimm on July 7, 2007
http://misterslimm.wordpress.com/2007/07/07/im-impressed-with-microsofts-xbox-360-warranty-update/
Why Backwards Compatibility Is Important
I’ve made a handful of posts about the backwards compatibility (commonly referred to as BC) features of the Xbox 360 and PlayStation 3 (PS3). In summary, Microsoft haven’t really bothered and Sony have. Microsoft’s last BC update was April 2007, three months ago. It is unlikely there will be another update until autumn and that [...]
Posted by Mister Slimm on July 3, 2007
http://misterslimm.wordpress.com/2007/07/03/why-backwards-compatibility-is-important/
Super, indeed, fi
After returning my projector to Superfi, Panasonic dragged their heels in collecting the unit (it took them nearly two weeks). Over a week later and Panasonic still haven’t offered any resolution at all. Somewhat fed up, I called Superfi and strongly requested a refund. To their very great credit, they took this request seriously and [...]
Posted by Mister Slimm on May 23, 2007
http://misterslimm.wordpress.com/2007/05/23/super-indeed-fi/
Eye-sore
My replacement Panasonic AX100 projector has become faulty. I’ve only had it three months. I’ve returned it to Superfi today for repair. I also asked them to ask Panasonic to provide me with the option of a replacement or refund. It will be interesting to see what transpires with that request. Regarding Superfi, I sent [...]
Posted by Mister Slimm on May 2, 2007
http://misterslimm.wordpress.com/2007/05/02/eye-sore/
Good Superfi
Had a much nicer experience with Superfi this week than with the repair / replacement of my projector. I was having an issue with 1080p output of the PlayStation 3 with certain content (specifically, Gran Turismo HD Concept 2.0) whereby the picture would go blank for a second or two frequently. The issue doesn’t occur [...]
Posted by Mister Slimm on April 6, 2007
http://misterslimm.wordpress.com/2007/04/06/good-superfi/
Every Orange cloud has… another Orange cloud attached to it.
Checked my bank account today to see if the Orange refund promised on the 16th February had materialised and was disappointed but not surprised to find it conspicuous by it’s absence. I contacted Orange billing support and spoke to a friendly lady named Catherine but, sadly, before she could conclude the call we were disconnected. [...]
Posted by Mister Slimm on March 16, 2007
http://misterslimm.wordpress.com/2007/03/16/every-orange-cloud-has-another-orange-cloud-attached-to-it/
Back on but also back in time
Internet connection was restored today and a further refund of £3.99 should be in my bank account in the middle of March (they never take three weeks to take money, of course, only to return it). Disagreeably, though, my connection has gone back in time as far as speed is concerned. After a couple of [...]
Posted by Mister Slimm on February 23, 2007
http://misterslimm.wordpress.com/2007/02/23/back-on-but-also-back-in-time/
Spoke too soon…
Well, my internet connection only lasted a couple of days. It returned Thursday morning and disappeared Sunday afternoon. I have the same problem as before, slow flashing @ light and “PPP Server Down” error message from the Wireless and Talk router. It took a very long time to get through to technical support this time, [...]
Posted by Mister Slimm on February 18, 2007
http://misterslimm.wordpress.com/2007/02/18/spoke-too-soon/
Apparently, one week is good
On the very day I posted that my projector seems to be okay (it has now gone up to 100 hour lamp life without problem) my internet connection died. Grief! I have a Wanadoo branded Inventel wireless router under the Wireless and Talk brand (now operated by Orange). The error was “PPP server down”. After six days and five phone calls, my connection is now restored. However, a friend of [...]
Posted by Mister Slimm on February 16, 2007
http://misterslimm.wordpress.com/2007/02/16/apparently-one-week-is-good/
Is poor customer service necessary?
It’s probably been clear that I have been largely unhappy with Superfi Coventry’s customer service. Superfi Coventry were consistently polite but were always passing the buck to Panasonic, their Nottingham headquarters or Superfi policy. Martin at Superfi Head Office, on the other hand, was active in resolving the situation and I felt confident in his [...]
Posted by Mister Slimm on February 11, 2007
http://misterslimm.wordpress.com/2007/02/11/is-poor-customer-service-necessary/
Panasonic AX100: Take Two
Martin from Superfi Head Office has rung to let me know I have a replacement projector ready at Superfi Coventry just as he said last week. I hope this one works out all right but I’ll only know in a couple of weeks as it took 8 days before the brightness flickering problem reared it’s [...]
Posted by Mister Slimm on February 1, 2007
http://misterslimm.wordpress.com/2007/02/01/panasonic-ax100-take-two/
New projector on its way
Martin at Superfi Head Office confirmed today that Panasonic have authorised a replacement unit and that it should arrive at Superfi Coventry with their next Panasonic delivery. As the previous projector arrived on a Thursday I should get a phone call on the 1st February to confirm collection. To be honest I think it is [...]
Posted by Mister Slimm on January 26, 2007
http://misterslimm.wordpress.com/2007/01/26/new-projector-on-its-way/
Superfi Nottingham get back to me
Superfi Head Office got back to me today without being chased. This is pleasing as this is what Martin said he would do. He said he would be trying to secure a replacement unit for me from Panasonic. Hopefully, the next call will be to tell me I can pick it up.
Posted by Mister Slimm on January 22, 2007
http://misterslimm.wordpress.com/2007/01/22/superfi-nottingham-get-back-to-me/
Panasonic Customer Support in single working day response shock!
A pleasant surprise in my Inbox today (Monday) as Jill Farrar from Panasonic customer support has replied to my Friday message confirming that Panasonic have picked up my projector from Superfi (at last). She also made the following pleasing comment: It will now be brought to Panasonic for inspection, and we will try to expedite [...]
Posted by Mister Slimm on January 22, 2007
http://misterslimm.wordpress.com/2007/01/22/panasonic-customer-support-in-single-working-day-response-shock/
Chasing the light: ‘my’ Panasonic AX100 projector remains in the ether
A mere six days after my previous customer support request from Panasonic (good these 24-hour replies, aren’t they?), Panasonic reply with a “it’s nothing to do with us” and “there’s nothing wrong with our projector” e-mail. They state, quite rightly (as I understand the Sales of Goods Act 1974), that Superfi are the ones who [...]
Posted by Mister Slimm on January 19, 2007
http://misterslimm.wordpress.com/2007/01/19/chasing-the-light-my-panasonic-ax100-projector-remains-in-the-ether/
The projector goes back
This is regarding my Panasonic AX100 with its fluctuating brightness problem also known as the Eco-Mode flicker. My blog entry. Apparently Panasonic only swap out projectors within 28 days. Thanks to a four week delay by Panasonic’s hilariously titled Customer Support department and a weekend-spanning delay by Superfi, I missed the 28 days. Despite having [...]
Posted by Mister Slimm on January 13, 2007
http://misterslimm.wordpress.com/2007/01/13/the-projector-goes-back/
Panasonic AX100E: brightness flicker problem
(Make sure you read the entire post.) After a couple of years of saving and selling a load of stuff on eBay, I’m in the fortunate position of being able to purchase an HD projector. I’ve chosen a Panasonic AX100. Naturally, however, every silver lining has a cloud… History My previous projector was a Panasonic [...]
Posted by Mister Slimm on December 28, 2006
http://misterslimm.wordpress.com/2006/12/28/panasonic-ax100e-brightness-flicker-problem/
